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Because connecting // Parce que la connexion // Porque conectar should be simple // ça devrait être simple // debería ser simple

Calling // Appel // Llamada

Welcome to NedCare // Bienvenue chez NedCare // Bienvenido a NedCare

Please fill out the fields to get your NedCare account set up. // Veuillez remplir les champs pour configurer votre compte NedCare. // Complete los campos para configurar su cuenta NedCare.

Account Set Up // Configuration du compte // Configuracion de cuenta
Your first name: // Ton prénom: // Su nombre:
Your cell number: // Votre numéro de portable: // Su número de celular:
Account number: // Numéro de compte: // Número de cuenta:
  
Account Verification // Vérification de compte // Verificación de la cuenta
Please enter the 5 digit code you received by text // Veuillez saisir le code à 5 chiffres que vous avez reçu par SMS // Por favor ingresa el código de 5 dígitos que recibiste por mensaje de texto
Confirm Account // Confirmer le compte // Confirmar cuenta
NedCare Code: // Code NedCare: // Código NedCare:
  
Having problems? // Avoir des problèmes? // ¿Teniendo problemas?
Request a new NedCare Code. // Demandez un nouveau code NedCare. // Solicite un nuevo código NedCare.
Do Not Disturb Duration: // Ne pas déranger Durée (heures): // No molestar Duración (horas):

Account Management

NedCare Help
General
Calls:  During a video call, there are a minimum of two video screens displayed. The small screen located, by default, in the upper left of the display is your local video; this video is displayed on the main screen for the Resident. The Resident's video is displayed, by default, in the larger (main) screen area on your device.
Local Video Position:  When in a video call, you can reposition the local video by dragging the local video to the desired location.
Group Calls:  If Group Calling is enabled for your account, the Resident and as many as three additional callers can participate in a group video call. During a group video call, the individual videos are placed in a two by two grid and the individual videos cannot be repositioned.
Main Control panel
Help Panel:  Opens the Help & Other panel.
Restart Device:  Performs a power off and power on cycle to restart the NedCare device.
Monitor:  Start a one-way video call with the Resident. The Resident is not informed that they are currently being monitored.
Configure:  Opens the device configuration panel. Allows you to choose the default camera and audio settings for your device.
Do Not Disturb:  Opens the Do Not Disturb configuration at the bottom of the screen. Select the duration for which you are not able to receive calls from the Resident.
Add Account:  Add another Resident to your NedCare app.
Entertainment:  Open the Entertainment panel.
Close:  Close the Main Control panel.
Help & Other panel
Help:  This help information.
Legal:  Legal information such as Terms of Use for the NedCare services and the NedCare Data Policy.
Contact Us:  How to contact NedCare.
About:  Information about NedCare.
Close:  Close the Help panel.
Entertainment panel
The supported entertainment options open a web browser on the Resident device and share the Resident screen on your device. For each entertainment option that requires user accounts, you must have the appropriate login credentials available.
You are able to choose a video and start the video on the Resident device, as if you were directly using the Resident device.
While it is possible to use this feature on a mobile device, we strongly recommend only using this feature on a laptop or desktop computer.

Prime Video:  Opens (Amazon) Prime Video.
Disney Plus:  Open Disney Plus.
Netflix:  Opens Netflix.
Desktop:  if enabled for your account, screen shares the Resident device's desktop with you.
Back to NedCare:  Closes the chosen entertainment and returns to NedCare.
TubiTV:  Opens TubiTV.
Telus TV+:  Opens Telus TV+.
Close:  Close the Entertainment panel.
Your Experience panel
Exit Call:  Exit the current call.
Video Mute:  Disable your video channel for the Resident. The Resident will see a black video feed when your video is muted.
Lower Contrast:  Reduce the contrast of the Resident's video feed on your screen.
Higher Contrast:  Increase the contrast of the Resident's video feed on your screen.
Dimmer:  Reduce the brightness of the Resident's video feed on your screen.
Brighter:  Increase the brightness of the Resident's video feed on your screen.
Share Screen:  On supported devices, allows you to share your screen with the Resident.
Swap Camera:  Assuming that your device has a front camera and a back camera, use the other camera for the video feed received by the Resident.
Swap Display:  Switch the placement of your local video with the Resident video.
Audio Mute:  Mute your audio feed. The Resident will not be able to hear you when your audio is muted.
Configure:  Opens the device configuration panel. Allows you to choose the default camera and audio settings for your device.
Close:  Close the Your Experience panel.
Resident Experience panel
Video Display:  Show or hide the smaller (local) video feedback display for the Resident.
Video Mute:  Disable the video channel for the Resident. You will see a black video feed when the Resident video is muted.
Dimmer:  Reduce the brightness of your video feed on the Resident screen.
Brighter:  Increase the brightness of your video feed on the Resident screen.
Lower Contrast:  Reduce the contrast of your video feed on the Resident screen.
Higher Contrast:  Increase the contrast of your video feed on the Resident screen.
Close:  Close the Resident Experience panel.
Audio Mute:  Mute the Resident audio feed. You will not be able to hear the Resident when the Resident audio is muted.
Audio Down:  Reduce the volume of your audio feed for the Resident.
Audio Up:  Increase the volume of your audio feed for the Resident.
Reset Controls:  Reset the audio and video feeds to their default volume, brightness and contrast.
Audio and Video Configuration // Configuration audio et vidéo // Configuración de audio y vídeo
Please select the desired camera(s), microphone and speaker then Save your selections. // Veuillez sélectionner la ou les caméras, le microphone et le haut-parleur souhaités, puis enregistrez vos sélections. // Seleccione las cámaras, el micrófono y el altavoz que desee y luego guarde sus selecciones.
Front Camera // Caméra Frontale // Cámara Frontal
Back Camera // Caméra Arrière // Cámara Trasera

Select Microphone // Sélectionnez le microphone // Seleccionar micrófono
Select Speaker // Sélectionnez le haut-parleur // Seleccionar altavoz

NedCare Controls // NedCare Contrôles // NedCare control S
Entertainment // Divertissement // Entretenimiento
Prime Video
Disney Plus
Netflix
Back to NedCare // Retour à NedCare // Volver a NedCare
Tubi logo
TubiTV
Telus TV+
Close // Fermer // Cerca
Help & Other // Aide et autre // Ayuda y otros
Your Experience // Ton expérience // Tu experiencia
Resident Experience // Expérience des Résidents // Experiencia para Residentes
Television
Basic television operations
Remote control
NOT YET IMPLEMENTED
TV Controls
TV Brand:
Volume Step:
5% 10%
Power:
On Off
Volume (%)
Channel:
Call Schedule
Configure time and prompts
NOT YET IMPLEMENTED
Confirmation Schedule prompts the resident to confirm their outgoing call, using the prompt message, before allowing the call to proceed.
Blocking Schedule informs the resident, using the blocking message, that they cannot make their outgoing call at this time.
Confirmation Schedule
Start Time:
End Time:
Message:
Frequency
Blocking Schedule
Start Time:
End Time:
Message:
Frequency
Reminder Schedule
Configure reminders, reminder times
NOT YET IMPLEMENTED
The Resident will hear the messages at the scheduled times. Intended to assist the Resident with remembering specific tasks, visits, etc.
Reminder Schedule
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency
Event
Time:
Message:
Frequency

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Audio Call // Appel Audio // Llamada de Audio
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